Legal
Privacy Policy
QwikBaba Technologies Pvt. Ltd. is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
Last updated: April 19, 2026 · Effective: May 1, 2026
1. Information We Collect
- Account Information: When you register, we collect your name, email address, phone number, and delivery address.
- Order Data: We store details of products you order, order history, and payment method (we never store full card numbers).
- Location Data: With your permission, we collect real-time location to enable hyper-local delivery and show nearby products.
- Device & Usage Data: We collect device identifiers, IP address, app usage patterns, and crash logs to improve performance.
- Communications: If you contact us via chat or email, we retain those records to provide support and improve our service.
2. How We Use Your Information
- To process orders and coordinate hyper-local delivery to your address.
- To send order status updates, delivery confirmations, and receipts.
- To personalise your in-app experience (recommended products, saved addresses).
- To detect and prevent fraud, abuse, or violations of our Terms of Service.
- To comply with applicable Indian laws, regulations, and court orders.
- To send marketing communications — you can opt out at any time.
3. Sharing of Information
- Delivery Partners: We share your name, address and order details with delivery partners to fulfil your order.
- Merchant Sellers: Sellers receive confirmation of your order, but not your full personal profile.
- Payment Processors: We share transaction data with payment gateways (Razorpay, UPI) to process payments securely.
- Analytics Providers: Aggregated, anonymised usage data is shared with analytics partners for product improvement.
- We never sell your personal data to third parties for advertising purposes.
4. Data Retention
- We retain your account data for as long as your account is active or as needed to provide services.
- Order history is retained for 7 years as required by Indian tax regulations (GST compliance).
- You may request deletion of your account and associated data at any time by contacting support@qwikbaba.com.
5. Data Security
- All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- We follow industry-standard security practices including regular penetration testing and access controls.
- In the event of a data breach, we will notify affected users within 72 hours as required by applicable law.
6. Your Rights (PDPB Compliance)
- Access: Request a copy of all personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request erasure of your personal data (subject to legal retention requirements).
- Portability: Request your data in a machine-readable format.
- Grievance Redressal: Contact our Data Protection Officer at dpo@qwikbaba.com.
7. Children's Privacy
- QwikBaba is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover we have inadvertently collected data from a minor, we will delete it promptly.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 30 days before they take effect.
9. Contact Us
- Data Protection Officer: dpo@qwikbaba.com
- General Privacy Queries: privacy@qwikbaba.com
- Registered Office: QwikBaba Technologies Pvt. Ltd., Bangalore, Karnataka, India.